FAQs

Services

What is your return & refund policy?
What's the process of returning goods?
Delivery costs & coverage
How long does delivery take?

Products

Why do you have so few products?
Where are your clothes made?
I saw similar products for a lower price elsewhere?

+ + + 

What is your return & refund policy?

We are confident that you will love your purchase, but in the unlikely event that you are unsatisfied, simply return it to us within 30 days from the date of purchase and we will issue a full refund or exchange.

Conditions apply:

  1. Refund is only applicable to full priced items. Sale or discounted items can only be exchanged, or given store credit.
  2. Products must be returned in resellable condition. 
  3. We are happy for you to organise your own return. If you prefer us to organise a courier to pick up the returned goods from your given address instead, it will cost $8.95 within AU, or $16.95 worldwide.

+ + +

What's the process of returning goods?

  1. Email us at hello@blissfulmaternity.com.au explaining your reasons for return.
  2. If you would like us to organise the pick up, we will email you an invoice of $8.95 (or $16.95 worldwide) for the courier.
  3. Once payment is processed, we will organise a courier to pick up the goods, usually the next business day. 
  4. Refund or exchange will be processed as soon as the package has been received and inspected. Refunds will be deposited into the credit card or bank account used at the time of purchase. 

+ + +

Delivery costs & coverage

We are pleased to offer FREE delivery within Australia and NZ, no minimum spend required. We also ship internationally to United States, United Kingdom, Asia, and Europe at a flat rate of $12. All shipping comes with tracking details that will be emailed to you when the order has been shipped.

+ + + 

How long does delivery take?

All orders are processed and shipped within 24 hours. Estimated delivery times are as follows:

1-3 business days to major Australian cities
3-5 business days everywhere else in Australia
6-10 business to worldwide

 

+ + + 

Why do you have so few products?

As a boutique store, we are very selective to include only the most versatile range that will suit most body types. The ones we have in our collection offer customers with the greatest styling options with their own fashion accessories. Our range also follows the Australian lifestyle and seasons.

+ + + 

Where are your clothes from?

Our manufacturer is based in Fujian, China. They use local sustainably sourced fabric and have a large client base in US and Europe. Blissful Maternity is their first Australian partnership. 

+ + + 

I saw similar products for a lower price elsewhere?

Please be aware that there are often imitation products in the market, especially online. Our Summer Aurora is a limited edition exclusive to us, so please do report it to us if you see elsewhere.

Our other products are not exclusive, so it is indeed possible to find the same products retailed elsewhere. Unfortunately, we cannot guarantee the lowest price as we are a boutique collection, which means we carefully select our range to include only the best, and keep limited seasonal stock in-house. However, we can always guarantee outstanding service and quality of goods. 

+ + + 

Have a question not listed above?